What is needed in order to complete an online course?
In order to complete an online course, all users must have access to a computer with an internet connection. For software application courses, users may be required to access cloud-based applications, or download and install freeware or trial versions of the requisite software.
Whom should I contact if I have a question regarding my course?
All content-related questions should be directed to the instructor. Their contact information can be accessed through the course menu.
For assistance with registration or Blackboard login issues, please contact our Helpdesk at (810) 762-3201 or via email at email@example.com.
How do refunds work?
The Office of Extended Learning will process refunds if the following criteria is met: the course is found unsatisfactory with less than 50% completion and the request is submitted within 30 days of registration. It is assumed that after 30 days, you are satisfied with the materials and service. For more information regarding administrative policies, such as complaints and refunds, please contact Krista Heiser at firstname.lastname@example.org.
If my issue cannot be resolved through communication with my instructor, whom should I contact?
All employees of the Office of Extended Learning are bound by university policy. Therefore, all complaints are handled by the department director and, if necessary, University Human Resources.
How can I order a transcript of my professional development coursework?
Learners may request a transcript of their professional development coursework by emailing Krista Heiser at email@example.com; if the learner is not the requestor, the learner must be contacted and permission given to OEL in writing in order for the transcript to be prepared. As the Office of Extended Learning has utilized multiple systems since the roll-out of the professional development modules, the administrator responsible for preparing the transcript may be required to look in multiple areas in order to capture all relevant data.
Special Notation: The Office of the Registrar is not in any way involved in this process as professional development coursework does not appear on official academic transcripts. Verification and preparation of this information is the sole responsibility of the Office of Extended Learning staff.