Distance Education Complaint Process
This information will assist out-of-state distance education students in the event they need to file a complaint. All three campuses of the University of Michigan system are participating members of the State Authorization Reciprocity Agreement (SARA). Students should follow the complaint process for the institution in which they are enrolled.
The University encourages students and prospective students to address complaints relating to the institution’s policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged. If needed, senior University administrators may also become involved to help resolve complaints.
- Complaints regarding matters of dispute between undergraduate students and instructors should follow the UM-Flint Student Academic Grievance Procedure of the individual college or school. Graduate students should consult the Office of the Dean of Graduate Programs.
- Complaints about the technology, help desk support, and proctoring issues should be addressed to the director of the Office of Extended Learning. If the complaint is unresolved, the matter may be escalated to the Office of the Senior Vice Provost and Dean of Graduate Programs.
All three campuses of the University of Michigan system are participating members in the State Authorization Reciprocity Agreement (SARA). Students with complaints that were unresolved at the University level, and who reside in a SARA state, may contact the State of Michigan Department of Licensing and Regulatory Affairs.
Students in non-SARA states may contact the authority in their home state, which may be found on the Web site of the State Higher Education Executive Officers Association.
All three campuses of the University of Michigan system are accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Complaints concerning broad institutional academic practices, such as those that raise issues regarding UM-Flint’s ability to meet accreditation standards, may be filed with the Higher Learning Commission.
If you are a member of the Military or a military spouse, please go to the Military OneSource Postsecondary Education Complaint System.